The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
“The room was impressively spacious, providing ample space to relax and unwind after a long day.” view full review
Delicious Breakfast
“The breakfast selection was outstanding, featuring a wide array of delicious options that catered to all tastes.” view full review
Stylish Ambiance
“The decoration of the hotel was tastefully done, creating a delightful and inviting atmosphere throughout.” view full review
Super Comfy Bed
“The bed in our room was incredibly comfortable, ensuring we had restful nights and woke up refreshed.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Airport shuttle
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Seasonal outdoor pool
Indoor swimming pool
Sun loungers
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Room features
Free Wi-Fi in rooms
Air conditioning
Mini-bar
Terrace
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Bathroom telephone
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
138 Fuhua Third Road,
Shenzhen,
China,
518048,
Guangdong
Map view
138 Fuhua Third Road,
Shenzhen,
China,
518048,
Guangdong
City landmarks
Futian
Zhongxin Park
2.4
km
Event hall
Shenzhen Convention and Exhibition Centre
720 m
Museum
Shenzhen Museum
860 m
Shopping Area
COCO Park
1.5
km
Shenzhen Civic Centre
860 m
No.1 Fuzhong 3rd Road
Shenzhen City Hall
2.6
km
Park
Lianhuashan Park
2.4
km
Mall
Link City
1.5
km
No.5033 Yitian Road
Ping An Finance Centre 'Free Sky 116' Observation Deck in Shenzhen China
720 m
Ping An Insurance Headquarters
720 m
Shenzhen Yijing Central Walk
860 m
Mintian Road
GouWu GongYuan DiTie ShangYeJie
1.0
km
Shi Min Zhong Xin Metro station
Shenzhen Central Business District
860 m
Futian CBD
Ping An Finance Centre
1.5
km
Park
Shenzhen Lianhuashan Park
2.6
km
Museum
Museum of Contemporary Art & Planning Exhibition
1.7
km
2/F-10/F
Shenzhen Industrial Museum
1.5
km
Shopping Area
New Town Plaza
1.1
km
Shopping Area
Hai ya department Store
1.1
km
Shopping Area
Merchants Garden City Center
1.1
km
Xi Li Lu
Shenzhen Safari Park
860 m
No.71 Nonglin Road
Shenzhen Children's Paradise Park
1.1
km
Shopping Area
Lark International Apparel Shop Stephanie Tailor
1.1
km
2F,OCT Harbour
Dream Aquarium
860 m
Park
Mission Hills Sport & Eco Park
860 m
Mall
Wongtee Plaza
680 m
Shenzhen Center
710 m
卓越 Intown
720 m
Mall
Intown
720 m
Mall
Central Walk
860 m
Nearby
Mintian Road
GouWu GongYuan DiTie ShangYeJie
550 m
Restaurants
Charme Restaurant
120 m
Shop 37
Binchoya Japanese Restaurant
90 m
Fuhua 3rd Road
Flavorz
330 m
No.116 Fuhua San Road
Paletto Italian Restaurant
600 m
116 Fuhua San Road Futian District
BAIA Burger Concept
640 m
#B302
Kwei Mun Lung
690 m
No.5033 Yitian Road Unit 601 6/F
The Brew Shenzhen
330 m
South Gate of Yijing Center
Curv Bar (The Ritz-Carlton Shenzhen）
310 m
Lobby
Rock Salt
420 m
Shop 103A
AZZURRO Italian Restaurant Homemade
550 m
Zhongxin 2nd Road 115 Shopping Park MTR Exit B
Kyoku Japanese Restaurant
410 m
1F Suite 1 Jiali Jianshe Plaza
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Amazing food
Outstanding amenities
No ashtray
Used personal products
8.2/10
Great
Rooms
8.8
Location
8.7
Service
8.9
Dining
7.5
Guest reviews
8.2/10
based on 19 reviews
9.1
9.1/10 based on 126 reviews
Charles
United Kingdom,
May
2024
8.2/10
The hotel offers spacious and spotless rooms with a mix of comfort and functionality. The service is exceptionally friendly and helpful, making my stay stress-free. The location is convenient, surrounded by shopping and dining options, though some lighting issues were noted. The dining experience offers a wide selection but may be pricey for some. Overall, a comfortable and welcoming stay with great service.
Rooms
9.0
My room, separated by a folding screen of etched glass panels, was very spacious, including an office space, and the bed was incredibly comfortable.
Service
9.0
The staff at the hotel were always smiling, courteous, and went out of their way to assist me during my first time in Shenzhen.
Location
8.0
The hotel's location, near shopping malls, restaurants, and two metro stations, was quite convenient, although the bathroom lighting felt a bit dim.
Dining
7.0
I enjoyed a delicious array of international dishes at the dining outlet, though the prices were slightly higher than expected.
Facilities
8.0
The hotel's facilities were well-maintained and offered a range of services, from room service to tours and ticket assistance.
Dick
United States,
April
2024
8.6/10
I had a fantastic multi-night stay at the hotel. The rooms were excellent, clean, quiet, comfortable, and very well-appointed, making it ideal for a longer stay. The food was amazing, and the amenities were outstanding. However, it was a bit disappointing that there was no ashtray available for my entire 3-night stay.
Rooms
9.0
The rooms were excellent - clean, quiet, comfortable, and very well-appointed, making them perfect for a multi-night stay. However, the absence of an ashtray was a minor downside.
Service
9.0
The service at the hotel was extremely helpful, with very polite, supportive, and professional staff. They made my stay even more enjoyable.
Location
9.0
The location of the hotel was awesome, surrounded by lots of restaurants and shopping malls, making it convenient for exploring the area.
Dining
7.0
The dining experience was just sufficient for a luxury brand hotel. However, I did find used personal products from the previous guest in the room, which was a bit off-putting.
Facilities
9.0
The facilities were outstanding, offering everything I needed for a comfortable stay.
Amazing food
No ashtray
Ryan
United Kingdom,
April
2024
8.6/10
My stay at the hotel was fantastic overall. The rooms were super clean and very comfortable, and the amenities were amazing. However, the absence of an ashtray during my entire 3-night stay was a small inconvenience. The check-in experience was a bit disappointing as the room wasn't ready at 3 pm, and the associate's behavior was not very welcoming.
Rooms
9.0
The rooms are spacious, welcoming, and come with a full set of amenities.
Service
9.0
The service was top-notch with very polite, supportive, and professional staff. They were great with providing return cards for taxis.
Location
9.0
The hotel is in a very good location right across the Exhibition Center and within walking distance of bars and restaurants. It's fantastic for moving around the city.
Dining
8.0
The dining experience was exceptional with a variety of options, from continental/Western to dumplings and noodles. The only suggestion would be to add more vegan options.
Facilities
8.0
The facilities are well-equipped and modern.
Ashley
United States,
March
2024
8.2/10
My stay at the hotel was impressive! The rooms were absolutely fantastic, featuring a very nice bathroom and maintaining a high level of quality. They are spacious and well-maintained, which is more close to my preference. The service was excellent, with warm and friendly staff providing detailed and heartfelt assistance. The location was fantastic for getting around the city, being just next to the MTR station and within a walkable distance to major transportation hubs. The dining experience provided a good variety of foods, but there were some inconsistencies in the amenities. Overall, a great value for the money with some minor areas of improvement.
Rooms
9.0
The rooms were large, well-maintained, and of high quality.
Service
8.0
The staff was so friendly and nice, providing excellent and warm service.
Location
9.0
The location is fantastic for moving around the city, near major transport hubs and underground shopping malls.
Dining
7.0
The dining options were varied, but there were some inconsistencies in the amenities and service.
Facilities
8.0
The facilities were great overall with everything needed for a comfortable stay.
Hugh
United Kingdom,
February
2024
8.8/10
The hotel offers beautifully designed rooms with modern Chinese decoration and lovely city views, providing a clean, quiet, and comfortable stay. The service stands out with attentive staff ensuring every need is met, particularly thanks to Giovanna Catania, Restaurant Manager, and Giovanni D' Alessandro, Executive Chef. The central location near Coco Park and major metro stations adds convenience.
Rooms
9.0
The rooms were excellent, with bright tones, plenty of sunlight, and a cloud pattern feature wall. The king-sized bed was very comfortable, and the bathroom was beautiful with a separate tub and shower.
Service
9.0
The staff was very hospital and took great care of us throughout our stay. From Reception to Concierge, everyone ensured our needs were anticipated and met.
Location
9.0
The hotel's central location near Coco Park, malls, and metro stations enhances convenience and accessibility. Special thanks to Miss Vivian Chan for arranging delightful decorations.
Dining
8.0
The dining options offered a variety of Western and Asian cuisine, ensuring a satisfying experience for food and drinks.
Facilities
9.0
The facilities were very well-appointed and offered everything needed for a comfortable and enjoyable stay.
Chris
United Kingdom,
January
2024
7.4/10
My stay at the hotel was a mixed experience. The rooms, while spacious and modern, lacked the elegance typically associated with the Four Seasons brand. However, the personal touch with a birthday surprise by Henry was heartwarming, though the absence of an ashtray for my entire stay was disappointing.
Rooms
7.0
The rooms, although spacious and modern, lacked the elegance and sophistication typical of Four Seasons. The birthday surprise with balloons and a cake from Henry was a nice touch, but the absence of an ashtray for my entire stay was inconvenient.
Service
9.0
The staff really took care of me during my short and busy business trip. Annie, in particular, exceeded expectations to make my stay flawless. The offered fruit plate was a kind gesture despite feeling bad.
Location
7.0
The hotel's location was convenient, right next to a large mall and the train station in the center of Futian. Although the ongoing street repairs made it noisy and messy outside, the proximity to shopping malls was convenient.
Dining
6.0
The dining experience was a bit underwhelming for a luxury brand hotel. The amenities in the room were not changed daily, and the daily fruit dish was not consistently provided. However, the benefit for the Club floor was acceptable. More vegan options in the room service and breakfast menus would be appreciated.
Facilities
8.0
The facilities at the hotel were well-equipped, offering room service, car hire, dry cleaning, laundry, airport shuttle, welcome drinks, tours/ticket assistance, and a happy hour.
Personalized birthday surprise
Lack of elegance in rooms
Judy
United Kingdom,
January
2024
7.4/10
I had a pleasant stay at the hotel. The rooms were spacious and beautifully decorated, though my room wasn't ready when I arrived. The service was exceptional, with the staff going above and beyond to assist guests. The location was convenient, being close to a mall and train station, despite some street construction. The dining options were decent, but there were some issues with room amenities and cleanliness. The facilities were good overall, though there were inconsistencies in service quality.
Rooms
8.0
The rooms were spacious and beautifully decorated, with plenty of sunlight.
Service
9.0
The service was outstanding, with staff providing assistance beyond expectations.
Location
7.0
The location was convenient, being close to a mall and train station despite ongoing construction.
Dining
6.0
The dining options were decent, but there were issues with room cleanliness and amenities.
Facilities
7.0
The facilities were good overall, but there were some inconsistencies in service quality.
Charles
United States,
December
2023
8.6/10
My stay at the hotel was truly exceptional. The rooms were not only clean and comfortable but also beautifully decorated with balloons, complete with a hand-written birthday card and a delicious birthday cake served by the very sincere staff. The service was top-notch, making my multi-night stay excellent, quiet, and comfortable. The location was superb, within walking distance of various shopping malls and surrounded by plenty of restaurants and amenities. However, the dining experience, although delicious, had a few areas that could be improved.
Rooms
9.0
The rooms were excellent—clean, quiet, comfortable, large, and very well appointed, ideal for a multi-night stay.
Service
9.0
The service was outstanding throughout my stay, from the welcoming staff to the helpful services provided. Henry truly made my weekend excellent.
Location
10.0
The hotel's location was fantastic, with easy access to shopping malls and surrounded by great dining options. I especially appreciated the convenient proximity to transportation hubs.
Dining
7.0
The dining experience, while very delicious, had a few minor issues like the slow room service delivery and lack of attention to detail in cleanliness.
Facilities
8.0
The facilities provided were top-notch, enhancing my overall stay with amenities like room service, car hire, and more.
Louise
United Kingdom,
December
2023
8.8/10
I had an amazing stay at the hotel, with luxurious and spacious rooms bathed in plenty of sunlight and lovely modern Chinese decor. The service was exceptional, going above and beyond to accommodate my requests. The location was fantastic, close to major shopping malls and metro stations. The dining options were great with high-quality food, but there were minor issues with amenities and some aspects of the breakfast. The facilities were top-notch, making my stay truly enjoyable.
Rooms
9.0
The rooms were very generous and luxurious, decorated with a happy birthday surprise.
Service
9.0
The staff was nice, friendly, and very accommodating to my requests.
Location
9.0
The hotel is strategically located near major shopping areas and metro stations, making it easy to move around the city.
Dining
8.0
The dining options were great with high-quality food, but there were some inconsistencies in the service and amenities.
Facilities
9.0
The facilities were top-notch and added to the overall luxury experience of the hotel.
Luxurious Rooms
Dining Inconsistencies
William
United States,
December
2023
9.0/10
The hotel offers amazing rooms with aubergine-colored carpets, great food, and outstanding amenities, all placed on a complimentary Four Seasons sunglasses cleaning cloth. The luxurious and comfortable rooms even have their own private toilets.
Rooms
9.0
I was blown away by the luxurious and comfortable room with its own private toilet.
Service
9.0
The staff, including Ken from concierge, Phoebe from the executive lounge, and Penny on the first floor, were incredibly friendly, welcoming, and helpful throughout my stay.
Location
10.0
The hotel's location is awesome, being within walking distance from major MTR and Futian High-Speed Railway stations. It's also conveniently close to big shopping malls, famous restaurants, tea shops, and the metro.
Dining
8.0
The dining options were impressive, offering endless choices with perfect service.
Facilities
9.0
The facilities are top-notch with a living room, big bath area, separated bedroom with etched glass panels, and great amenities.
Jill
United States,
October
2023
8.6/10
I had a wonderful stay at the hotel, with clean and comfortable rooms, friendly staff, and a great location near shopping malls and restaurants. The dining experience was fantastic, but the facilities could use some improvements.
Rooms
9.0
The rooms were spacious and had a nice view, excellent, comfortable, and clean.
Service
9.0
The staff were really sweet and thoughtful, especially EJ who contacted me before the night to satisfy my requirements.
Location
9.0
The hotel is located in one of the nicer parts of the city within walking distance of nice restaurants and shopping malls.
Dining
9.0
The dining experience was amazing with great food choices and suggestions.
Facilities
7.0
The hotel offers a variety of facilities, but some improvements could enhance the overall experience.
Louise
United States,
September
2023
9.0/10
Staying at the hotel was a delightful experience overall. The rooms were excellently clean, quiet, and well-appointed, perfect for a multi-night stay. The staff, especially Alan Sun, was incredibly helpful and friendly, making the service top-notch. The location was ideal, surrounded by numerous restaurants and shopping venues. The dining options were diverse and satisfying, offering great value for the money.
Rooms
9.0
The rooms were decorated with stylish darker tones and aubergine-colored carpets, providing a comfortable and spacious environment.
Service
9.0
The staff, led by Alan Sun, went above and beyond with their friendliness and assistance. From room service to tour arrangements, the service was impeccable.
Location
9.0
The hotel's location in downtown Shenzhen within the Futian CBD was convenient and vibrant, offering easy access to nearby shopping malls and dining options.
Dining
9.0
The dining experience was exceptional, with a wide range of culinary choices, from Mediterranean dishes to local favorites, ensuring a satisfying and varied dining experience.
Facilities
9.0
The hotel facilities were top-notch, providing everything needed for a comfortable and enjoyable stay.
Alan
United Kingdom,
September
2023
8.2/10
Staying at the hotel was a delightful experience with luxurious and quiet rooms offering lovely Danish pastries and a Noodle soup station. The location was very convenient, right across the Exhibition Center and within walking distance of bars and restaurants, but there was some street repair/construction ongoing. The service was exceptional, showing great attention to detail, and the dining options were wide-ranging and tasty.
Rooms
9.0
The rooms were very good and quiet, luxurious, and clean, with a lovely selection of Danish pastries and a Noodle soup station. They are located on the 8th floor with a stunning view of the Convention Center and city, making it easy to access the hotel facilities like the gym and the in/outdoor swimming pool.
Service
9.0
The service was top-notch with great attention given to providing return cards alongside noting the taxi's license. The staff was very friendly and attentive to every need and desire, even remembering my breakfast and beverage preferences.
Location
8.0
The hotel's location is very good, right across the Exhibition Center, within walking distance of bars and restaurants, making it very comfortable. There are also shopping malls nearby. However, there is some street repair/construction ongoing.
Dining
7.0
The dining experience was plentiful, wide-ranging, and very tasty, with options ranging from continental/Western to dumplings and noodles in all varieties. However, there were some issues with cleanliness in the room and the frequency of changing amenities.
Facilities
8.0
The hotel facilities were excellent, offering everything from room service and car hire to dry cleaning, laundry, and tours/ticket assistance. The Club floor benefits were good, although there were some issues with the daily maintenance of amenities.
Michael
United States,
August
2023
8.2/10
The hotel rooms were spacious, very clean, and welcoming, providing a comfortable stay. The services were top-notch, from the friendly staff to the various amenities offered. The central location was convenient, though some noise due to ongoing construction was a minor issue. The dining options varied, with some room for improvement. Overall, a pleasant stay with a few areas that could be enhanced.
Rooms
9.0
The spacious rooms were super clean and very comfortable, with all necessary amenities.
Service
9.0
The service was exceptional, with attentive staff always ready to assist.
Location
8.0
The hotel's central location was convenient, close to various shops and attractions.
Dining
7.0
The dining experience offered a good variety, but some aspects could be improved.
Facilities
8.0
The hotel facilities were modern and well-maintained, offering a pleasant stay.
Philip
United Kingdom,
August
2023
8.8/10
The hotel offers clean and comfortable rooms with a touch of modern Chinese decoration, perfect for a multi-night stay. The staff goes above and beyond to assist guests, providing quick service and friendly support. The location is central, just steps away from Coco Park and the metro, ideal for exploring shopping malls and restaurants. The dining experience, while delicious, may need improvement in the daily amenities and breakfast options. Overall, a great value for a 5-star luxury brand hotel.
Rooms
9.0
The rooms are spacious, comfortable, and beautifully designed.
Service
9.0
The staff was incredibly friendly and attentive, offering quick assistance and services.
Location
9.0
The hotel's location is perfectly central, near shopping malls, restaurants, and the metro station.
Dining
8.0
The dining experience offers a wide selection of international dishes but may require more attention to daily amenities and breakfast options.
Facilities
9.0
The hotel facilities are extensive and well-maintained, offering everything one could need for a comfortable stay.
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